Return Policy

At Tehzeeb Threads by Kaarigari Fashion, we aim to provide you with high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we offer a return policy to address your concerns. Please read the following terms carefully to understand our return and exchange process.

 

1. Eligibility for Returns

1.1. Products must be returned within [30] days of receipt to be eligible for a refund or exchange.

1.2. Items must be in their original condition, unworn, unwashed, and with all tags attached.

1.3. Customized or personalized items are not eligible for returns or exchanges, except in cases of defects or errors on our part.

 

2. Return Process

2.1. To initiate a return, contact our customer service team at [insert contact information] with your order number and reason for return.

2.2. Once your return request is approved, we will provide you with a return authorization number and instructions for shipping the item back to us.

2.3. You are responsible for return shipping costs, except in cases of defective or incorrect items.

 

3. Refunds

3.1. Refunds are processed within [7-10] business days after we receive the returned item and confirm its condition.

3.2. Refunds will be issued to the original payment method used for the purchase.

3.3. Shipping fees are non-refundable, except in cases where the return is due to our error.

 

4. Exchanges

4.1. If you would like to exchange an item for a different size or color, please contact our customer service team to confirm availability.

4.2. Exchanges are processed similarly to returns, and shipping fees for sending the new item are the customer's responsibility.

4.3. If the desired exchange item is unavailable, we will offer a refund instead.

 

5. Defective or Incorrect Items

5.1. If you receive a defective or incorrect item, contact us immediately at [insert contact information]. Please provide photos and a detailed description of the issue.

5.2. We will cover the return shipping costs for defective or incorrect items and arrange for a replacement or refund as appropriate.

 

6. Non-Returnable Items

6.1. The following items are non-returnable: customized or personalized products, intimate garments, and items marked as final sale.

6.2. Gift cards and vouchers are also non-returnable and non-refundable.

 

7. Contact Information

7.1. For any questions or assistance with returns, please contact our customer service team at [insert contact information].

7.2. Our customer service team is available [insert operating hours and days of the week] to assist with any return-related inquiries.